FAQ

HOW TO ORDER
Place the items that you want into your shopping cart, by clicking on the ‘Add to Cart’ Button. After you have added all that you want to the cart, please click on the ‘Shopping Cart’ link in the Top Menu (Far Right). Adjust the quantity, add coupons and proceed to check out.

HOW TO PAY
Funds can be sent via Paypal.com (which will include a 3.2% surcharge).
Or funds can be sent via bank wire transfer to our account in Japan.

WHEN WILL YOU SHIP?
Shipping will be completed as soon as the funds have been received and the address verified, this will usually be within 24-48 hours of confirming payment.

CAN YOU COMBINE SHIPPING?
Yes, we have bulk shipping rates; the general rule is the more that is shipped at once the lower shipping cost per coin.

CAN YOU COMBINE OVER A PERIOD OF TIME?
Yes, if funds have been deposited with us, we can hold on the shipment until you have collected all that you want to ship at once.

WHAT METHOD WILL YOU SHIP WITH?
We ship most orders with the Japanese Post Office, Registered Mail, we may also send via FEDEX, UPS or USPS.

HOW CAN YOU SELL FOR SO CHEAP?
At this time, the Japanese Government Issued Silver coins are selling in Japan with a low premium, we do expect that this will change in the near future, however at this time investor/collector interest in Japan although growing is still low, allowing us to be able to secure these for low prices.

DO YOU ACCEPT RETURNS?
We have a conditional return. See the link for returns at the bottom of this page. When the price of the precious metals begin to rise, the Japanese public will no doubt be willing to pay extra for these coins and we would like to be buying from outside Japan, internationally for our community.

CAN I CANCEL MY ORDER?
If you would like to continue to use our services we ask that you look at each purchase as a ‘Contract’, and that you fulfill your promise and remit the funds.

CAN YOU HELP ME GET SOMETHING I WANT FROM JAPAN?
Although we cannot guarantee we can get everything and anything, we would be happy to see if we can locate whatever it is you may like from Japan, so please send us a quick email.

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