All orders are shipped insured via Japan Post, USPS, UPS, and FedEx at the discretion of unless otherwise stated on the website. If anything should happen to your order during shipping, our insurance will cover the package (see below for restrictions which are put in place by our insurer). A signature will be required upon receipt of the package by the consumer. You might be permitted to file a claim on our insurance policy provided you directly receive the package from the common carrier. If you have agreed to waive signature requirements with your mail carrier, our insurance will not cover your package. If you have other individuals signing for your packages such as property managers, employees, neighbors, etc., or if you have us ship to a UPS Mail Store locations or other mailbox locations our insurance will not cover your package.

If your package is lost or damaged, it will be the responsibility of to file a claim with our insurance company. Once the claim is filed, you agree to fully cooperate with any requirement which may be required as part of the investigation. Failure to fully cooperate will jeopardize the ability for us to replace or refund your lost or damaged package. Upon claim approval, we will replace or refund your purchase at our sole discretion. All import taxes, duties, or any other fees imposed by the buyer’s country are the responsibility of the buyer.

If you have any further questions about the Shipping Procedure don’t hesitate to Contact Us!

How do I track my order?

After your order has been shipped you will receive a confirmation email notifying you of the shipment. When returning to be sure that you are logged into your account and you will be able to view the tracking number associated with your recently shipped order. You are able to insert this tracking number into Japan Post Site, , or to view the status of your shipment and also have an estimated delivery date.


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